Overview
ReleaseFlow is a music operations platform used by artists, labels, distributors, and their teams to manage release delivery, rights workflows, marketing tools, royalty operations, payout coordination, analytics, and creator-platform integrations. This Privacy Policy explains how ReleaseFlow collects, uses, stores, and shares personal information when people use our websites, dashboards, artist portals, APIs, and connected services.
Information We Collect
We may collect account and profile information such as names, stage names, business details, email addresses, phone numbers, usernames, login records, billing and payout information, and support contact details. We may also collect release metadata, artwork, audio-related delivery records, marketing assets, campaign data, analytics records, rights and dispute records, device details, browser information, IP addresses, and activity logs generated when the platform is used.
Connected Services
If a user connects third-party services such as YouTube or payout providers, we may receive account identifiers, channel information, video metadata, analytics, verification details, payout recipient details, and authorization tokens needed to operate the requested integration. We use this information only to provide the connected functionality inside ReleaseFlow and to carry out the actions requested by the user or account administrator.
How We Use Information
We use collected information to operate the platform, authenticate users, manage catalog and release workflows, provide channel and campaign analytics, coordinate royalty and payout operations, process support requests, monitor integrations, protect the service against abuse, comply with legal obligations, and improve the platform. We may also use contact details to send service notices, security notices, integration notices, and operational messages.
Legal Bases
Where applicable, we process personal information because it is necessary to perform a contract, comply with legal obligations, pursue legitimate business interests, or because a user has provided consent for a specific action.
How Information Is Shared
We may share information with infrastructure providers, hosting providers, cloud storage vendors, analytics vendors, payment and payout partners, communication vendors, and connected platforms where needed to provide the service. We may also disclose information when required by law, to protect rights and security, enforce agreements, investigate misuse, or as part of a business restructuring, financing, or acquisition.
Data Retention
We retain information for as long as reasonably necessary to provide the service, maintain platform records, support royalty and payout history, resolve disputes, enforce agreements, and satisfy legal, accounting, tax, audit, or compliance obligations. Retention periods may differ based on the type of information and the service context.
Security
We use reasonable technical and organizational safeguards to protect personal information, including access controls, hosted infrastructure protections, and operational monitoring. No method of storage or transmission is perfectly secure, and we cannot guarantee absolute security.
International Transfers
Your information may be processed in countries other than your own where our service providers or infrastructure operate. Where required, we take appropriate steps intended to protect transferred information.
Your Rights
Depending on your location, you may have rights to request access, correction, deletion, portability, restriction, or objection relating to your personal information. You may also have the right to withdraw consent where processing depends on consent.
YouTube Data
If you authorize ReleaseFlow to access YouTube data, that access is used to connect channels, upload videos, retrieve channel and video analytics, and manage content workflows requested by you inside the platform. You can revoke ReleaseFlow’s access to your Google account at any time through your Google account permissions settings.
Children
ReleaseFlow is not intended for use by children without appropriate legal authority or supervision. We do not knowingly collect personal information from children in a manner prohibited by law.
Changes
We may update this Privacy Policy from time to time. Updated versions become effective when published on this page unless stated otherwise.